Introducing the Raspberry Frog ZenDesk
19 March 2010
Support is an oft-underestimated part of a web solution. Far enough, most of the time, you don't need it - but when you do, it suddenly becomes one of the most important things in the world.
Nothing is as frustrating as an unhelpful help desk. If you'll forgive us tooting our own horn: we've done very well so far, by dealing with support via e-mail and telephone. We're growing quite quickly, though, and to keep up with demand, we've decided to turbocharge our support solutions. Welcome to the new Raspberry Frog User Support of Awesomeness™.
Our new support system is designed to fill you with a zen-like calm when things aren't quite going to plan. Whether you're struggling to do something with the CMS, you need your server optimised for an expected spike in traffic, you need some minor changes done to your site templates, or your site is doing peculiar things, you can simply open a ticket, and we'll be all over it like raspberries a fruit cake, or something similarly delicious.
Zendesk - the solution we've chosen to help us give you the best support possible - is used by Twitter, DeviantArt, and tons of other internet hot-shots. And now, Raspberry Frog. You can now sleep easy in the knowledge that you're in even better hands than you were before. You're welcome.
